Terms of service

Nuvella Living – Terms & Conditions

Welcome to Nuvella Living — your destination for elegant, practical, and thoughtfully selected home and lifestyle essentials designed to bring comfort, organization, and style to everyday living.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Nuvella Living website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer where required by applicable consumer protection laws.

3. Company Information

Company Name: Ecom Diamond World Limited
Registration: 80910348
Address: 
UNIT 903A, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY
HONG KONG

4. Our Offer

At Nuvella Living, we are committed to:

  • Providing stylish, practical, and high-quality home and lifestyle essentials
  • Offering jewelry organizers, storage solutions, bath mats, bathroom accessories, and thoughtfully designed home products
  • Displaying accurate product descriptions and realistic product images
  • Maintaining transparent pricing, including applicable taxes and shipping fees at checkout
  • Keeping product availability updated whenever possible

5. Order Process

Orders are confirmed after full payment is received.

You will receive a confirmation email after completing your purchase.

Payments are securely processed through trusted third-party payment providers.

Nuvella Living reserves the right to cancel orders due to suspected fraud, pricing errors, payment issues, or stock availability.

6. Right of Withdrawal

Eligible items can be returned within 14 days of delivery.

To qualify for a return:

  • Items must be unused
  • Items must be returned in their original packaging
  • Items must be in resellable condition
  • All included accessories, parts, and packaging should be returned where applicable

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product received is defective, damaged, or incorrect.

Returned products must be in their original condition.

Once a return has been inspected and approved, the refund will be issued to the original payment method.

Processing times may vary depending on the customer’s bank or payment provider.

8. Pricing

All prices are listed in USD unless otherwise stated.

Nuvella Living reserves the right to correct pricing or listing errors at any time.

International customers are responsible for any customs duties, import taxes, or other charges imposed by their local authorities where applicable.

9. Product Quality & Warranty

At Nuvella Living, we aim to provide products that meet our quality standards.

Please note:

  • Product colors may vary slightly due to screen settings, photography, or lighting conditions
  • Minor variations in texture, dimensions, finish, or appearance may occur due to materials and manufacturing processes
  • Product measurements may vary slightly from those stated on the website

Any product-related issue should be reported within 14 days of delivery.

Warranty or product claims do not cover:

  • Misuse or improper handling
  • Normal wear and tear
  • Damage caused by incorrect cleaning or maintenance
  • Damage caused by excessive moisture, heat, or improper storage
  • Damage caused by sharp objects, excessive force, or incorrect usage

10. Shipping & Delivery

Orders are shipped to the delivery address provided during checkout.

Estimated delivery may take approximately 7–14 days, depending on the destination, carrier, and logistics conditions.

Delivery delays may occur due to:

  • Customs processing
  • Shipping carrier delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Supply chain disruptions

If an order cannot be successfully delivered, Nuvella Living may offer a replacement, reshipment, or refund where applicable.

11. Payments

Full payment is required at checkout.

We may accept major credit and debit cards, PayPal, and other secure payment methods displayed during checkout.

For payment-related questions or issues, please contact our customer support team.

12. Complaints & Customer Support

Please report order or product issues within 7 days of receiving your order whenever possible.

Our customer support team aims to respond within 14 business days.

Depending on the circumstances, valid complaints may be resolved through:

  • Replacement
  • Refund
  • Store credit, where applicable

13. Dispute Resolution

Nuvella Living aims to resolve customer disputes fairly and efficiently.

If a dispute cannot be resolved directly between the customer and Nuvella Living, it may be referred to an independent mediator or another appropriate dispute-resolution service where applicable.

14. Force Majeure

Nuvella Living is not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Shipping carrier disruptions
  • Supply chain interruptions
  • Government restrictions
  • Customs delays
  • Strikes or transportation disruptions
  • Other unforeseen events outside our control

15. Governing Law

These Terms & Conditions are governed by applicable laws, subject to any mandatory consumer protection rights that apply in the customer’s country or region.

16. Changes to Terms

Nuvella Living reserves the right to update or modify these Terms & Conditions at any time.