Refund policy

Nuvella Living – Return & Refund Policy

At Nuvella Living, we’re committed to offering stylish, practical, and thoughtfully selected home and lifestyle essentials designed to bring comfort, organization, and beauty to your everyday space. If something isn’t right with your order, we’ll work to resolve it fairly, clearly, and efficiently.

✅ Eligibility for a Return or Refund

You may request a return or refund within 14 days of receiving your order if:

• You contact us within this timeframe
• The item is unused and in its original packaging
• The item is in resellable condition
• The item is damaged, defective, or incorrect

🚫 Non-Refundable Items

We may not accept returns for:

• Items that have been used, washed, worn, or altered after delivery
• Items returned without their original packaging
• Custom or made-to-order products
• Final sale items
• Products specifically marked as non-returnable at checkout
• Items damaged due to misuse, improper handling, incorrect cleaning, or excessive force

📝 How to Request a Return

To start a return, please contact our customer support team and provide:

• Your order number
• Your full name and contact details
• A brief explanation of the reason for the return
• Clear photos of the product and packaging where applicable
• Photos showing any damage, defect, or incorrect item received

Please do not return any product before receiving return instructions from our support team.

🔄 Return & Refund Process

1. Review & Approval

Our team will review your return request and may ask for additional information or photos if necessary.

Once your request has been reviewed, we will let you know whether the return has been approved.

2. Return Instructions

If your return is approved, we will provide you with:

• The appropriate return address
• Packaging requirements
• Return shipping instructions
• Any additional information required to process your return

📦 Return shipping costs are normally the customer’s responsibility unless:

• The item is defective
• The item arrived damaged
• You received the wrong product
• The return is required due to an error by Nuvella Living

Returned products should be securely packaged to prevent damage during transit.

3. Refund Issuance

Once your return has been received and inspected:

• We will notify you regarding the approval or rejection of your refund
• Approved refunds will be issued to your original payment method
• Refund processing typically takes 5–7 business days

Please note that your bank, credit card provider, or payment processor may require additional time for the funds to appear in your account.

📌 Important Notes

• All returns must be approved before being sent back
• Items must be returned in their original condition
• Original packaging and included accessories should be returned where applicable
• Original shipping fees are generally non-refundable unless the product was faulty, damaged, or incorrectly supplied
• Returns showing signs of use, washing, damage, missing parts, or improper handling may be rejected
• We recommend using a trackable shipping service when returning an item
• Nuvella Living is not responsible for return packages lost in transit when the customer arranges the return shipping
• Excessive, fraudulent, or suspicious return activity may be reviewed and declined where permitted by applicable law

📸 Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and provide your order number along with clear photos of the product and packaging.

Our team will review the issue and may offer an appropriate solution such as:

• Replacement
• Refund
• Store credit, where applicable

💬 Need Help?

If you have any questions about a return, refund, damaged item, or order issue, please contact us through our Contact Us page.

At Nuvella Living, we aim to make your shopping experience smooth, transparent, and worry-free from purchase to after-sales support.